customer service


Returns

1.How long does it take for me to get a refund?

2.I want to return my purchase! What do I do?

 

Across the Board

1.Do you offer Live Chat support?

2.How can I write a review on a product?

3.How do I unsubscribe from any of your mailing lists?

4.How do I use my Gift Certificate/Coupon Code/Store Credit Code?

5.I tried to check out and the item in my shopping cart disappeared, what happened?

6.My email address has changed. How do I update this information to my current account?

7.The item I want is out of stock. What do I do now?

8.I paid successfully, but have not received any shipping notice, what’s the reason?

9.Do I need to pay tax when buying the purchase?

 

Payment Information

1.Do you accept international credit cards?

2.Is it safe to use my credit card on your site?

3.What forms of payment do you accept?

 

About

1.How do I know it is safe to shop with you?

2.Is there a way I can learn more about the beautoday Family?

3.What is your shipping and return policies?

 

Returns

 

1.Q:How long does it take for me to get a refund?

A:It may take 4-5 business days for your return to reach the Beautoday Fulfillment Centers. Once it is received and inspected (usually within 72 hours of receipt) your refund will be processed and automatically applied to your credit card or original method of payment within 2 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.

 

2.Q:I want to return my purchase! What do I do?

A:If you are not 100% satisfied with your purchase from Beautoday you can return your item(s) for a full refund within 30 days of purchase. (Returns must be unused, in the state you received them, and in the original packaging.)

Within 30 days from the date of receipt of the purchase (subject to the date of receipt indicated on the express form), you can log in our website and initiate return application, and send the purchase to be returned to our warehouse after receiving the system’s confirmation e-mail.

Upon receiving the returned purchase, the warehouse would examine it within 72 hours, after that, it would send you via e-mail confirmation, and make refundment to your payment account in 3-7 working days;

If the purchase was considered unqualified, i.e. it does not meet the return requirements, we will inform you by telephone.

 


 

Across the Board

 

1.Q:Do you offer Live Chat support?

A:Yes we do! To get in contact with one of our live chat specialists, look for the Live Help button located on the top left hand of the page, to the right of our phone number. The specialist is available 24 hours a day.

 

2.Q:How can I write a review on a product?

A: You can write a product review in with just 5 easy steps:

On any product page, scroll down and on the left-hand part of the screen, underneath the ‘Customer Feedback section’, you will see a button titled ‘Write a review of this product’.

Once you click on that button you will see an image of the product, a text box, a rating section, and three sections on how the product fits. Please fill in as much information as you’d like. You can also insert your name, where you live, your email address and other brands that you recommend.

*Please note: this section is designed around how a shoe fits. We are working on updating this section to be dynamic based on the product type. If the question does not pertain to your product type, please feel free to just type in your review in the text box and select the star ratings.

Then, click on the orange ‘Submit your Review’ button.

Once you’ve submitted your review, it may take up to 1 business for it to appear on the site.

Please visit http://www.beautoday.com/cms.php?id_cms=3 to review the legal terms and conditions concerning your submission of reviews.

 

3.Q:How do I unsubscribe from any of your mailing lists?

A:You can cancel your mail subscribe by clicking “Unsubscribe” link below within the mail.

 

4.Q:How do I use my Gift Certificate/Coupon Code/Store Credit Code?

A:Using your code is as easy as 1-2-3!

Place all of the items in your shopping cart.

Under the Products Total , fill in the blank"Vouchers Discount".

click "Upload"

 

5.Q:I tried to check out and the item in my shopping cart disappeared, what happened?

A: We are sorry that you were not able to complete your order. The selection onBeautoday.com is live and reflects what is in stock at that moment. Placing an item in your shopping cart does not guarantee your right to purchase that item. Until you have completed the checkout process, another customer may purchase the item even if it is in your cart. If that happens, you will receive a message on the shopping cart page informing you that the item is no longer available and that you should remove it from your cart.

 

6.Q:The item I want is out of stock. What do I do now?

A: Beautoday.com is very sorry that the item that you need is out of stock. We will replenish the stock as soon as possible. Please visit http://www.beautoday.com for making the purchase when your size ,color,and style become available.

 

7.Q: I paid successfully, but have not received any shipping notice, what’s the reason?

A: This may be due to the commodity out of stock or other force majeure factors; if this happens, please contact us and we will arrange a refund.

 

8.Q: Do I need to pay tax when buying the purchase?

A: The prices of our commodity are exclusive of tax acquiescently; therefore, users themselves shall pay any further taxes or expenses if needed.

 


 

Payment Information

 

1.Q:Do you accept international credit cards?

A: Currently Beautoday.com can accept international credit cards but we can only ship to an address within the United States and its territories. Please note that the credit card must be issued and contain a logo from either Visa, Mastercard, Discover, or American Express.

On the checkout page, there will be a billing and shipping section. Please do the following:

For the billing information

Enter your street address on Address Line 1.

Enter your City, County or Province, and Postal Code on Address Line 2.

Enter your Country for the city.

Enter AA for the state.

Enter 11111 for the zip code.

For the shipping information

Please enter the correct information in the appropriate field.

Orders placed with the use of an International Credit Card may take up to 72 hours to finalize prior to shipping. We apologize for any inconvenience this may cause.

 

2.Q:Is it safe to use my credit card on your site?

A: Yes! Beautoday.com understands that the safety of your personal information is extremely important to you. We use a wide array of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access.

 

3.Q:What forms of payment do you accept?

A:Beautoday.com currently accepts Visa, MasterCard, Discover, American Express, and PayPal for all orders.

 


 

About

 

1.Q:How do I know it is safe to shop with you?

A:Beautoday.com takes great pride in offering a safe and secure online shopping experience. We also respect your privacy and we're committed to protecting it.

 

2.Q:What is your shipping and return policies?

A: Beautoday.com offers free shipping on all orders placed on the website, with no minimum order sizes or special exceptions.But we will charge for your rush shipping.

We believe that in order to have the best possible online shopping experience, our customers should not have to pay for domestic return shipping either. If, for whatever reason, you're not happy with your purchase just complete our easy self-service return process. Your returns back to the warehouse are absolutely free. With our 365 day return policy, there are no special catches or exceptions.